The information provided herein is correct to the best of NeoVolta’s knowledge, is presented in good faith and believed to be correct at the time of printing. No liability for any errors, facts or opinions is accepted. NeoVolta makes no representations or warranties as to the completeness or accuracy of the information. NeoVolta has no liability for any errors or omissions in the materials. NeoVolta, reserve the right to change, delete, or otherwise modify the information which is represented without any prior notice. Persons receiving this information will make their own determination as to its suitability for their own purposes prior to use. In no event will NeoVolta be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this website or the products to which the information refers. All weights and measures shown are best approximations.
HOW WE COLLECT THE INFORMATION
There are many ways that NEOVOLTA may obtain information from you: (1) via sign up on any NEOVOLTA website(s); (2) from an online, email, retail, fax or telephone purchase or service; (3) from navigational information about where visitors go on our website; (4) when you enter any NEOVOLTA sweepstakes/giveaways; (5) any time you submit a business reply, product, or warranty card; (6) when you sign up at an certified installer; (7) upon contacting customer service to request NEOVOLTA communications; (8) when you sign up or use a NEOVOLTA application; (9) from contacting a certified installer; and (10) upon signing up at an event. This information may be collected by NEOVOLTA, by authorized dealer or by vendors/service providers providing sales or services and obligated to maintain your personal information in a confidential manner.
THE INFORMATION WE COLLECT
When you register on-line to receive our product information, reserve a product, or to be contacted by a certified installer, you will need to provide your name, address, email address, and/or phone number. When you register on-line for use of the NEOVOLTA application, you will need to provide us your name, address, email address and/or phone number. When you make a product reservation through NEOVOLTA’s website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you to communicate with a certified installer. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible. In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, sports of interest, shopping preference, location and product interest. Whether or not you provide this information is entirely up to you. We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.
HOW WE USE THE INFORMATION
• To provide your information to certified installers to contact you and provide you product and service information.
• To contact you information/materials via email or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of NEOVOLTA. We only send you this if you have opted-in to receive NEOVOLTA catalogs or email messages.
• To analyze visits to the website and learn about the interests of our visitors in the aggregate and to better understand your personal interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
• The information obtained from registration on-line is utilized to (i) follow-up with your about your interest in NEOVOLTA products and (ii) improve your web experience with NEOVOLTA by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional emails, which provide you with the latest and greatest information regarding NEOVOLTA and its products.
The information we ask for when you reserve on-line is used only to complete the reservation, to confirm the reservation and to provide your information to one or more certified installers. You may, upon placement of a reservation, opt to allow NEOVOLTA to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.
• Remember the items in your basket
• Recognize you when you return to our website
• Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website. We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and emails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.
SHARING INFORMATION WITH THIRD PARTIES
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
NEOVOLTA has a company policy not to flood people with email correspondence, but simply to give you periodic information so you can stay up to date on what NEOVOLTA is offering. NEOVOLTA will send emails to you only if you ask for them (either online, through badge scans at events, or through your other direct contact with NEOVOLTA). You can easily unsubscribe at any time you want by calling our customer service department at 800-364-5464 or by following the instructions contained in the email. NEOVOLTA also uses your email address to confirm your reservation and to respond to any inquiries you make on-line. All emails you receive will provide you with information as to how to get off the email mailing list if you so desire.
If you would like to update your mailing information or want your name and address removed from NEOVOLTA’s direct mailing list you can give us a call at 800-364-5464.
If you are under 14, you should surf NEOVOLTA.com only with involvement of a parent or guardian. Although NEOVOLTA does not specifically direct its website, catalogs or emails to children, NEOVOLTA strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, NEOVOLTA asks that anyone under 14 years of age not attempt to register with NEOVOLTA or otherwise provide NEOVOLTA with any personal information without the consent of a parent or legal guardian.
ACCESS TO YOUR PERSONAL INFORMATION
NEOVOLTA will provide you with access to the personal information you provided to NEOVOLTA by allowing you to view, update or correct your information. In order to protect your privacy, NEOVOLTA takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. NEOVOLTA will accomplish this through the use of passwords and personal data. If you want to find out what personal information NEOVOLTA holds about you, please contact our customer service department at 800-364-5464. We may charge you a small fee for providing this information.
Our website’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
OPT OUT / UNSUBSCRIBE
You may request to stop receiving communications from NEOVOLTA at any time. You can choose to cancel emails only, snail mail only or both by calling our customer service department at 800-364-5464. Also, all emails you receive will provide you with information as to how to get off the email mailing list if you so desire. It takes some time to put opt-outs in effect, so you may still receive catalogs or emails from NEOVOLTA for several weeks after your request is received. You may also request to opt-out of NEOVOLTA retaining your personal data by calling our customer service department at 800-364-5464.
UPDATES TO PRIVACY INFORMATION